For your peace of mind
ABOUT OUR WARRANTIES
All NATIVE UNION products are covered by a one-year manufacturer's warranty from the date of purchase.
LIFETIME LIMITED WARRANTY
All NATIVE UNION Ultra-Strength charging cables are covered by a Lifetime Limited Warranty.
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PRIORITY CUSTOMER SERVICE
Our support team will prioritize messages from your registered email address.
Extend your warranty from 12 months to 24 months, doubling your coverage.
INVITATION TO INNER CIRCLE
Receive an invitation to our "Inner Circle" for exclusive sneak peeks and first-dibs on new product releases.
NEED TO FILE A WARRANTY CLAIM?
If you're experiencing any problems with your NATIVE UNION product, please visit our support page.
Please clearly specify the issue with your purchased item. If the problem cannot be resolved and the items were purchased within 14 days, we will issue you a full refund, including all delivery charges.
Please provide a valid proof of purchase in your initial enquiry, such as your order number on our online store, or a receipt from an authorized retailer. Unfortunately, we cannot offer the warranty to products without proof of purchase.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.)